10 Most Frequently Asked Questions
1. "I don't understand how to program my VCR, ?How do I program this irrigation controller?"
So you played with it! Now your landscape is flooding and the manual is too confusing to be helpful. First, located inside your controller is a quick easy card. One side designates which valves control what in your landscape. On the other side are operating instructions step by Step. These are much easier to understand, and can take you through programming your timer. Still having problems? Never be afraid to call the warranty department as we may be able to help you over the phone!
2. "Help! Why is there is water coming out of pipes in my yard?"
These little pipes are called emitters and they are programmed to come on and off at a certain time which is determined by your sprinkler systems time and clock. You may see standing water for a little while, but it will eventually seep into the ground. If the water is running or a pipe is broken, shut off your pressure vacuum breaker located at your hose bib. There will be two handles on either side of the PVB, turn one or both a 1/4 turn. This will shut off your landscape water until a warranty crew can repair your irrigation.
3. "Why is no water coming from my pipes in my yard?"
If you notice that no water is coming from an emitter in your landscape, It is easy to check for a clog. Twist the very end of the emitter until it loosens. Make sure the emitter is pointed away from you (unless you really need a shower!). Twist the cap until it is completely off and water sprays out. Finally, screw the cap back into place.
4. "Why is my plant is dying?"
Trees and shrubs are living organisms that respond to their unique environments. During high temperatures, it is natural for a plant to wilt in response to the heat. Usually, a wilting plant will perk up once the heat has diminished. If you notice a plant turning brown in the heat, increase your water slightly. During low temperatures, however, plants can get frost damaged and portions may brown and die. This is nature?s way of pruning. A bougainvillaea can be completely frost damaged, cut to the ground, and then flourish the next spring. Many plants behave this same way. It is wise to cover many frost tender plants in temperatures in the low 30's with breathable fabric. Creative Environments' warranty does not cover frost-damaged plants.
5. "Why is my Ocotillo dead?"
When humans stand in the sun all day, we get a little stressed too! Your ocotillo is not green because it is protecting its tender inner stems from the sun. Ocotillos can take up to a year to bloom from the time of transplant. They also lose their leaves in the winter or go dormant. Please be Patient-it will surprise you and turn green when you least expect it!
6. "Why is my grass turning brown?"
You need to make sure that you are watering your new lawn enough - about three times a day for the first 10 days or so. The soil beneath the new sod should remain "squishy wet". Keep pet and foot traffic off the new lawn for at least ten days. Do not mow the grass until at least ten days after it was installed. After thirty days, you may fertilize. It is best to follow local recommendations for your area from a nurseryman or the County Cooperative Extension Agent. If water is standing for longer than 48 hours, call the warranty department.
7. "Why is there standing water in my yard?"
In some areas, the soil is less porous than others. Just like our skin, it will let just enough water seep through. If water continues to stand for Longer than 48 hours, then call the warranty department. However, after rain, water can take 72 hours to dissipate.
8. "The grout around my flagstone is cracking and why is my stucco
Imagine what it would look like if you lived on the San Andreas fault! The earth is constantly moving and natural materials will not only move with the earth, but will move as the result of changes in temperature. Your hardscape is under warranty for 2 years. You may see new cracks occurring as the temperature changes. We advise waiting until the 11th month so that we can come and address all of the cracking issues at once.
9. "Why does my flagstone have black spots in it or it's chipping?"
All stone is a natural part of the earth and it behaves like a part of nature. It moves, it chips, it gets weathered with age (don't we all!) No two pieces are alike. The black spots in your flagstone are naturally occurring fossils. If you chose flagstone because it is a beautiful part of nature-don't mess with Mother Nature!
10. "Why are my BBQ walls cracking?"
Cracks may appear in any masonry walls due to settling in the ground. As with flagstone, we recommend waiting for? repair until the 11th month, as most settling has occurred by this time.
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"Right from the start, their designers did a fantastic job - listened to what we wanted and came up with a lot of really creative ideas... The follow-up has been fantastic and overall it's been a really good experience."
- T.J. - Tempe, AZ